Privacy Policy
This privacy policy covers how Softnote.pro ("Website") and our mobile applications work with your information. When you use the Website or mobile applications, you're agreeing to this policy and giving Softnote permission to collect, use, and share your information the way we describe here. By "personal information" or "personally identifiable information," we mean anything that identifies a specific person. Softnote doesn't combine your personal information with non-personal information, and we don't help others do that either. You can take back your permission at any time. Just reach out to us through the website or using the address below.
1. Accountability
Our privacy principles come from Canada's Personal Information Protection and Electronic Documents Act, also known as PIPEDA. The Office of the Privacy Commissioner of Canada oversees this law and makes sure everyone follows it. You can contact them at http://www.priv.gc.ca/index_e.cfm Got questions about our policy? Reach out through the website. If that doesn't help, email info@softnote.pro and we'll get back to you.
2. What personal data does Softnote collect
2.1. Data you give us access to. Information from third-party tools you connect to us, like email or communication platforms. Contact details like your name and email address. Anything you send to our support team, whether through the app or email. 2.2 Data we collect automatically. Information about your account, workspace activity, and how you use Softnote. This includes things like when you create notes, organize projects, collaborate with others, and how long you stay in the app. Your IP address and device identifiers. Details about your device—its name, operating system, browser type, and language settings. General location information. Precise location data when you give permission, using GPS. 2.3 Information we get from other sources. (2.3.1) Authentication platforms. You might log in using a third-party service. What we receive depends on your settings, but usually includes your username, profile information, basic account details, and who else is on your team. This helps us sync your workspace across devices so you can access your notes from anywhere. We'll also show your profile in shared projects and when you're collaborating. (2.3.2) Third party service providers. Sometimes we get information about you from other companies. This might happen when you sign up or interact with us through a partner integration. (2.3.3) Analytics and service partners. We occasionally receive personal information from third-party sources. If you found us through a referral or partnership, we'll know which campaign or partner brought you here. See the "Analytics" section for more on that. 3. Why we collect your data Creating and maintaining your account so you can use our workspace and services. Running the platform itself. Processing and verifying your payments. Delivering what you ask for. Giving you the right version of our software and applications. For example, we need to know your language preference to show you the right interface. With your permission, we might use your data for other things—like using your location to show you region-specific features.
4. We also share data with key partners
4.1 What data we might share. Information from third-party tools you've connected. Demographic information to figure out where your IP address is located. Fraud prevention data, including payment verification and detection of suspicious activity. Data from the platforms our service runs on, used to verify payments. Usage data that helps us understand patterns and give you a better experience. 4.2 Who we share your data with. * Other people on your team so you can collaborate—like accessing shared workspaces—if you've given permission. * Analytics and service companies that help us see how people use Softnote and where we can improve. This includes your IP address, device ID, and how you interact with the app. Posthog Intercom Stripe * Companies that do work for us behind the scenes. They handle payments, customer support, data analysis, hosting, and product improvements. These partners can access your information, but they're only allowed to use it for what we ask them to do. AWS Sendgrid Postmark Auth0
5. How we protect your data
5.1 Security. We're constantly working with partners to keep your data safe and your experience secure. We use the most advanced protection we can. 5.2 Data Retention. We keep your data as long as you have an active account or as long as we need it to keep the service running for you.
6. Cookies and similar technologies
We and our partners use cookies and similar tracking tools to run the service, personalize your experience, understand how you use it, improve what we offer, and stop fraud. You can turn off cookies in your browser settings, though some features might not work right if you do.
7. Age limits
We don't knowingly collect information from anyone under 13, and we don't let kids that young use our services. If you're under 13, don't send us anything about yourself—not your name, address, phone number, or email. Anyone under 13 shouldn't give us any personal information at all. If we find out we've collected data from a child under 13, we'll delete it right away. Think we might have information from or about a child under 13? Let us know.
8. Your rights and options
8.1 Stop getting marketing emails and promotional messages. You can opt out of promotional communications by following the instructions in any email we send you. 8.2 Opt out of analytics tracking. You can control what gets tracked on your device and in your account settings. Check out these links for more details: Google Privacy Policy: https://policies.google.com/privacy Amazon Web Services Privacy: https://aws.amazon.com/privacy/ Auth0 Privacy: https://auth0.com/privacy You can also manage preferences right in your account settings. 8.3 Get a copy of your personal data. Ask us and we'll give you everything we have about you in a digital format. 8.4 Other rights you have. You can withdraw your permission anytime by changing your device and browser settings. Depending on where you live, you might have the right to ask us about the personal data we hold on you. You could request information, access, correction of anything you think is wrong, deletion, or a copy in electronic format. You may also be able to object to certain types of processing or opt out of analytics. To access or delete your data, use the support feature in your account settings—you'll find it in account preferences. Hit the contact support button to send us an email with your account information included. Just mention in the email that this is a privacy policy request. You can also reach out directly to info@softnote.pro. We might need to confirm who you are before we can fulfill requests by email, which could mean asking for more information. We usually won't charge you, but we reserve the right to charge a reasonable fee for certain requests if the law allows it.